Account Director

New York City

Contract Permanent

Listed 27-Nov-2019

ABOUT 1000heads

We help brands to be more social; to talk to people, and to be talked about by people.

Our goal is to get their stories to travel further and faster, building sustained relationships as they go.

We have over 150 people spanning 5 global offices and have experience across multiple sectors including Telecommunications, Technology, Travel, Retail, Media, Finance, Automotive and CPG.

In NYC, we have a growing, dynamic team of 50 people with a focus on pushing brave, innovative work for some of the biggest companies on the planet.



We are looking for an enthusiastic, solution-oriented Account Director with strong interpersonal and organizational skills. Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work. 



  • Developing innovative and creative ideas and solutions for client campaigns

  • Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; understand their brand(s) and customers

  • Maximising revenue from client

  • Presenting to clients and attending client meetings and partner meetings and events

  • Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity

  • Manage client reviews with senior clients

  • Managing a team to deliver effective performance from all levels

  • Creating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the client

  • Creating project plans and project specification documents

  • Producing accurate costs estimates, and ensures they are signed off by the client before work proceeds

  • Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure

  • Ensuring all billing is completed on time

  • Ensuring campaigns are efficiently delivered to exceptional standards, on time and in budget

  • Working with partner agencies when delivering work as part of a wider campaign

  • Working with Finance to ensure invoices are paid on time

  • Keeping up to date with timesheets and expenses claims

  • The overall quality of the final deliverable on projects that you manage



  • An understanding of digital, social media and word of mouth is essential; how it works and the extent to which consumer conversation impacts major brands

  • A strong background of account management ideally within a digital & social environment

  • Experience of working with blue chip organisations and of managing an international client base

  • Experience managing a team effectively to achieve results from all levels

  • Able to effectively manage client relationships while delivering projects to the highest standard, on time and to budget

  • The ability to analyse and resolve problems quickly and effectively

  • Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity

  • Excellent written and verbal communication skills

  • Excellent organisational and time management skills

  • The ability to work under pressure whilst keeping an eye for detail

  • Flexibility to travel internationally

  • Analytical and creative thinker

  • Proficient in using Microsoft Office, in particular Word, Excel and PowerPoint



  • Bachelor Degree 
  • Agency Experience




This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you maybe required to get involved in other and reasonable ad hoc projects

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